Policy
Shipping, Returns & Refunds
Please read this page before placing an order — it explains how delivery, replacements and refunds work.
Shipping & delivery
Orders are shipped within 48 hours of confirmation and typically arrive within 6–7 working days, depending on your location. You'll get a tracking number once your order ships, and you can also check status anytime from your account.
Replacement policy
If there's a genuine issue with your order — wrong item, wrong size, damaged product, or a manufacturing defect — we will happily replace it at no extra cost. Contact us within 3 days of delivery so we can sort it out quickly.
Refunds require an unboxing video
To keep refunds fair for everyone, we require a clear, continuous unboxing video as proof for any refund or replacement claim.
- • Start recording before you open the sealed package, and keep the camera rolling until the product is fully unpacked.
- • The video must clearly show the shipping label, the sealed package, and the product inside.
- • If the video shows the product is wrong, different from what was ordered, or damaged, your refund or replacement will be approved.
- • Claims made without an unboxing video, or where the video doesn't clearly support the issue, cannot be processed as a refund — we're happy to offer a replacement review instead where possible.
Need help?
Reach out any time at fashionhub89@gmail.com or through our contact page, and we'll get back to you as soon as possible.